SHIPPING pOLICY
We handle deliveries through professional courier ARAMEX.
Delivery Timeframe: Orders are delivered within 1 to 3 business days from when you receive the confirmation email. However, during busy seasons or large events, delays might occur.
Delivery Schedule: Deliveries are made Monday through Saturday, from 10 am to 8 pm, with occasional extended hours. No deliveries are made on Sundays or public holidays. We may contact you to confirm the delivery date and approximate time. Any applicable delivery charges will be shown separately on your checkout cart. Delivery will be acknowledged by signing the delivery document, which can be signed by you or another adult at the delivery address with an ID card.
Upon Delivery: Please inspect the delivered products immediately to ensure they match your order in terms of type, quantity, and packaging condition. If the products are incorrect or defective, you may return them.
Order Processing: Orders will be shipped within 1 to 3 business days. If there are any issues such as delays, incorrect delivery addresses, product specifications, or out-of-stock items, we will notify you via email and/or phone.
Delivery Address: Orders will be sent to the address provided on your order form. We are not responsible for incorrect addresses or changes made after dispatch.
Delivery Notification: On the day of delivery, our couriers will contact you with a 1-hour delivery window and the driver’s name. A signature will be required upon receipt.
Free Delivery: We offer free delivery on all orders over a certain specified amount that will be published as an Ad on our website.
REFUND pOLICY
Thank you for choosing to shop with us. Because we put great effort into selecting and offering high-quality items, and due to the specialized nature of our products, we cannot offer refunds unless there is a manufacturing defect.
Please review your purchase carefully before finalizing your order. If you have any questions or concerns about a product, don’t hesitate to reach out to our customer support team before completing your purchase.
WE APPRECIATE YOUR UNDERSTANDING AND THANK YOU FOR YOUR CONTINUED SUPPORT.