ACCOUNT

To set up an account, simply provide your name, email address, and a password. You can complete additional details, such as shipping and billing addresses and personal preferences, at your convenience.

Once your account is created, you can track your order status, review your order history, and manage your account settings.

You can update your account information anytime by logging in and making changes online. If you need further assistance, you can reach our customer service at +971 545671527, available Monday to Sunday from 10 am to 8 pm.

If you encounter an error stating that your email address or password is unrecognized, follow these steps:

- Verify that you are using the correct email address and password.

- If you've forgotten your password, click on “Forgot Your Password?” Enter your email address, and you’ll receive a link with instructions to create a new password.

For ongoing issues, contact our Service Centre at [+971 545671527] or email us at [email address], available Monday to Sunday from 10 am to 8 pm. You can also reach us via WhatsApp at [+971 545671527].

PAYMENTS

We currently accept payments online via Debit Cards and Credit Cards (Visa, MasterCard). If you prefer, you can also choose Cash on Delivery, which requires payment in cash upon receipt of your order.

We utilize industry-standard encryption to protect sensitive information, such as your name, address, and credit/debit card details. Your information is secure and cannot be read if intercepted during transmission.

If you encounter an error related to credit card authorization, check the card details such as expiration date, CVN or security code, and re-enter your information. Ensure your card is current and valid. Some banks may require activation for online transactions or impose daily limits. If issues persist after rechecking details, contact our Customer Service team or your financial institution for assistance.

If you pay by credit/debit card, your card will be charged automatically once the online transaction is completed and the order is validated. For Cash on Delivery, payment will be made upon receipt of your order.

To return items purchased online in case there is a manufacturing defect, contact our Customer Service at +971 545671527 within seven days of receiving your order. A representative will assist with your request.

- Items must be unused, with original tags attached, and in the same condition as received, including original packaging.

- Makeup is non-returnable.

- Returns for damaged items are limited to manufacturing defects and do not apply to misuse or failure to follow care instructions.